Customer Support
Premier Support for Exceptional Customers
At OffenderWatch®, we strive to provide the superior customer support we’d want to experience ourselves. You’re not going to get a ridiculously long phone menu when you call us, and your support request will never be relegated to the inbox abyss. If you can't find the answers you're looking for in our extensive list of FAQs, consult the resources below to troubleshoot with instant system health checks or submit an online support ticket.
Have a more urgent or complex need? Call 1-888-WATCH12 Monday-Friday from 7 AM - 7 PM CST and talk to a human who can provide the one-on-one assistance you need to find the most efficient and effective resolution.
Frequently Asked Questions
We’ve Got Answers
Review our FAQ section for quick resolutions to common questions, or reach out to us directly with your concerns.
Please call support between 7AM and 7PM Central Time to reset your password 985-871-8110. We cannot create or add a new user. That needs to be done by your agency Offenderwatch Admin.
You must be an authorized user wtihin your agency to use OffenderWatch. Unauthorized use of this system is prohibitied and may be subject to criminal and/or civil penalties. OffenderWatch may be monitored, recorded, and subject to audit (use of OffenderWatch indicates consent).
If you already have OffenderWatch 3.0 or later, it should automatically update with new releases. Otherwise,
- Please Click Here to Download OffenderWatch.
- You will need to login to the secure file system using your OffenderWatch Username and Password) to begin the OffenderWatch download.
If you don’t already have an OffenderWatch login and password, please contact your agency OffenderWatch administrator.
It is important to keep your agency protected sites and address files up to date. OffenderWatch Admins or someone who handles the maps for your agency should provide these data annually to OffenderWatch. We will load the data for your agency.
Here are instructions for the person who has can provide map data to us: GIS Resources – OffenderWatch
OffenderWatch has your data already being backed up daily for you in multiple hardened and secure facilities around the country.
BEFORE
There are several things you can do to inform your registrants and to prepare before the event.
Read how other agencies handle natural disasters.
Download Our SOR Disaster Preparation Checklist.
DURING & AFTER
We can also recommend procedures to continue operation of the registry during and immediately following a disaster. Read more about Monitoring Sex Offenders During a Natural Disaster – OffenderWatch
Need more? You can always consult your account manager or call us directly at 888-WATCH12.
If your agency has provided OffenderWatch Express Check-In to your offender population, you can direct them here: OffenderWatch Express Check-in
Don’t have OffenderWatch Express Check-In? Read more about OffenderWatch Express Check-in. Then contact us.
System Status Checks
We work hard to ensure all OffenderWatch® services are readily available and fully operational, and we pride ourselves on our excellent response times in the event an issue arises. Click below to view current service statuses for all of our primary and external systems.
OffenderWatch® Core Systems
External Systems and Interfaces
providing custom support for customer success
OffenderWatch® Training
Need access to training resources or a one-on-one consultation? Contact our customer success team to find out how we can provide ideal support for you and your staff.