Premier Support for Exceptional Customers
At OffenderWatch®, we strive to provide the superior customer support we’d want to experience ourselves. You’re not going to get a ridiculously long phone menu when you call us, and your support request will never be relegated to the inbox abyss. If you can't find the answers you're looking for in our extensive list of FAQs, consult the resources below to troubleshoot with instant system health checks or submit an online support ticket.
Have a more urgent or complex need? Call 1-888-WATCH12 Monday-Friday from 7 AM - 7 PM CST and talk to a human who can provide the one-on-one assistance you need to find the most efficient and effective resolution.
Frequently Asked Questions
We’ve Got Answers
Review our FAQ section for quick resolutions to common questions, or reach out to us directly with your concerns.
System Status Checks
We work hard to ensure all OffenderWatch® services are readily available and fully operational, and we pride ourselves on our excellent response times in the event an issue arises. Click below to view current service statuses for all of our primary and external systems.
Submit a Support Ticket
Need to get in touch with our help desk after hours? Just click the button below to fill out a brief support submission form. We'll forward your information directly to our help desk and track the status of your ticket to make sure we reach out to assist you as quickly as possible.
providing custom support for customer success
Need access to training resources or a one-on-one consultation? Contact our customer success team to find out how we can provide ideal support for you and your staff.